Customer Service Assistant

Customer service Assistant - The Mountain Boot co ltd

MBC is looking for an exceptional individual to support its dynamic customer service team in Newcastle.

A chance to join a great team and dynamic environment, working in one of the leading and most progressive outdoor and snow sports distributors in the UK. 

Based in our Wallsend distribution centre, working Monday- Friday, hours generally 9-5, (but with a willingness to do what it takes to get the job done!).


Key function of the role.

- Supporting Front line customer service/ sales and order enquiries with our retail base and end consumers. 

-Technical support for end consumer and retailer via telephone and email. 

- Sales order processing 

- General administration and back up to the team


Ideal candidates will ideally have- 

- A background and passion for the outdoors and equipment.  

- Experience in retail / customer service environment. 

-Solid organisational and IT skills

- A dynamic personality, with a strong can do, will do mentality. 

- A desire and passion for service excellence and going that extra mile every day.

- An excellent and engaging telephone manner. 

- Ability to build relationships over the phone. 

- Proven track record to work in teams and be a strong team player. 


The package 

- An attractive salary with annual review

- Optional company pension scheme ( after six months successful probation) 

- Generous kit allowance and staff purchase scheme. 

- Death in service benefit. 

- Optional company health care 

- Generous holiday allowance 


Interested applicants should request an application form from, or download it using the link below, and submit application to Adam Young, General Manager –

Closing date for applicants is  31/1/18

Customer Service and After Sale Application Form

After sales and Customer Service Assistant

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