Customer Service Assistant

MBC is looking for an exceptional individual to support its dynamic customer service team in Newcastle.

A chance to join a great team and dynamic environment, working in one of the leading and most progressive outdoor and Snow sports distributors in the UK.

Based in our Wallsend distribution centre, working Monday- Friday, hours generally 9-5, (but with a willingness to do what it takes to get the job done!).

 

Key function of the role.

- Supporting Front line customer service/ sales and order enquiries with our retail base and end consumers. 

-Technical support for end consumer and retailer via telephone and email. 

- Sales order processing and account administration

- General administration and back up to the team
 

Ideal candidates will ideally have- 

- A background and passion for the outdoors and equipment.  

- experience in retail / customer service environment. 

-Solid organisational and IT skills

- A dynamic personality, with a strong can do, will do mentality. 

- A desire and passion for service excellence and going that extra mile every day.

- An excellent and engaging telephone manner. 

- Ability to build relationships over the phone. 

- Proven track record to work in teams and be a strong team player.
 

The package 

- An attractive salary with annual review

- Optional company pension scheme (after six months successful probation) 

- Generous kit allowance and staff purchase scheme. 

- Death in service benefit. 

- Optional company health care 

- Generous holiday allowance 

 

Closing date for applications 29/09/17

 

Interested applicants should download the application form below or request one form from info@mountainboot.co.uk and submit application to Steve Roberts Managing Director  – steve@mountainboot.co.uk

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