After Sales Operative

After Sales Operative

The Mountain Boot Co Ltd is a market leading distributor of premium outdoor and climbing brands including Scarpa, Grivel and Sea to Summit. We are seeking to appoint an After Sales Operative to join a  busy and vital department.
Established in 1995 -The company has built an enviable reputation for best-in-class customer service and after sales, for both its retailers and end consumers. This position is pivotal in maintaining standards and reputation. We are looking for an individual who can pro-actively take the department to a new level of efficiency and customer experience, alongside a drive on repair and sustainability in line with our green manifesto policy.

Working from our Newcastle Headquarters responsibilities will include.

•    Processing retailer and direct consumer returns in the most efficient timeframes.
•    Where necessary providing clear feedback on and managing any disputes over claims.
•    Recording of returns and reporting to both management team and suppliers.
•    Liaison with repair centres including procurement of material and spare parts.
•    Return and re-claims to our supply base and ensuring best ethical management of disposals.

Successful candidates will demonstrate
•    A passion for the outdoors.
•    Ideally experience in the outdoor industry and or customer service sector.
•    Ability to work well within a  small team and work within the larger organisation.
•    A proven track record in delivering excellence in service.
•    Strong organisational, written and verbal communication skills.
•    Experience of working within excel and ERP systems.
•    Ability to work calmly and make logical decisions under pressure.
 

The business is offering an attractive salary linked to experience, supported with a generous package of benefits including optional pension scheme, private medical, death in service, staff allowance and account, FOC access to local climbing walls. Holiday allocation starting at 22 days, rising to 25 with years of service plus statutory days.
Please note this role, does involve significant time on your feet and at times a high degree of physical work/manual handling.

Interested applicants should submit their CV and covering note to Stephen Barker- Customer Service Manager - stephen@mountainboot.co.uk
Closing date for applications Feb 23rd 24.